Device Setup and Troubleshooting for the Hands-free Stereo Earbuds with Microphone [model BTS2]
To Charge Stereo Earbuds:
3. The LED light will turn off when fully charged.
My earbuds won't connect to Bluetooth.
If your buds won't connect, first ensure they are fully charged before beginning. (You'll know they are fully charged after plugging them into a microUSB charger. After the LED turns red, it will turn off.)
Once they are fully charged, turn off the Bluetooth on your device, and turn off the earbuds (by holding the power button down for about 5 seconds.)
Wait 10 seconds and turn them both on again. Once the LED on the earbuds lights blue and red, try pairing again.
My earbuds won't charge.
Try using a different micro USB or power source. If that doesn't solve the problem, please fill out this warranty claim form to see if you are eligible for a replacement.